Frequently Asked Questions
What should I wear?
Loose clothing i.e. T-shirts, trainers or flip flops (no Wellington boots). Please be aware when the sun is out it could reflect off the water making it hot, so dress accordingly to minimise risk of sunburn (bring a hatand sun tan lotion). Weather conditions can change very quickly during the hire period and customers should also be prepared for cooler conditions.
When should I arrive?
Please arrive promptly for your allocated launch allowing time to be kitted out with buoyancy aids and paddles, and have time to be fully briefed. If you are late you may find your craft is no longer available.
Will I get wet?
Be prepared and dress according for the forecasted weather conditions, including a waterproof coat if rain is due. Although it is unlikely to happen, you will obviously get wet if you capsize a Canadian canoe, but they are very stable craft. Customers hiring a sit-on-top kayak will get wet bums and a wetsuit or swimwear are beneficial (wetsuits are not available to hire from us). Those on a stand up paddle board will stay dry if they don’t fall in and it doesn’t rain! Wetsuits/ swimming costumes are recommended for those who have never been on one before but they are, also, relatively stable craft.
Is there space on a canoe or kayak to store extra clothes?
You will be provided with a ‘dry bag’ in which to store valuables (try not to bring any) and minimal extra clothing to take with you on the boat. It would be advisable to keep a spare set of clothing and towels in your car for your return.
Will I get muddy?
You will get muddy feet prior to launching or when you return the boat – unless it is high tide, but even then there will be a little squelching! However, we have a special walkway on top of the mud which means that at any stage of the tide, the river is accessible without getting overly muddy.
If I change my mind at the start of the hire and don’t want to go on the river, will I get my money back?
Yes, we won’t let anyone go on the river unless they feel confident of controlling their boat.
Are there any washing or toilet facilities at Iken Canoe?
There are no toilets, changing or washing facilities so please remember this prior to your arrival with us. The nearest toilets are at Snape Maltings (5 minutes drive away). There will be some water available to wash muddy feet/shoes.
Can I buy anything to eat or drink?
We normally have drinking water available to buy however we don’t currently offer snacks. Please remember this when planning your visit.
Can I go paddling on my own?
No, it is not recommended that anyone should ever paddle alone and so we do not allow it for safety’s sake.
What’s the youngest age you allow children on the water at Iken Canoe?
We only accept children aged 7 and upwards. Anyone under the age of 18 must be accompanied on the water by an adult if they wish to go in our craft.
Should I go on the water if I can’t swim?
Buoyancy aids must be worn at all times when hiring our craft, but we do not allow people on the water if they cannot swim.
Do you hire wetsuits out?
Shall I bring a mobile phone?
We think that having a mobile phone with at least one of you in your party when on the water is a good idea as you can stay in touch with us if required. We provide dry bags as part of the hire, however responsibility for your phone is yours, and we cannot be held responsible if it is damaged in any way.
Can we take dogs in the canoes?
You are welcome to bring dogs with you although we advise that it's best to leave them at home if possible. Capsizing a Canadian canoe is unlikely, but there is a greater chance of capsize if a dog/dogs are onboard. If you do wish to bring them, then we would suggest one labrador/spaniel sized dog per canoe (and only with two people rather than three), or two terrier-sized dogs per canoe as a maximum. Some people have managed to carry a small dog on the sit-on-top kayaks, but this is definitely not recommended by us.
Do not bring:
Items that could be damaged if they get wet. We cannot be held responsible for any loss or damage to any of your possessions, so please leave valuables at home rather than in your car which will be parked in a publically accessible place.